Vivi Michael

Background

About Vivi Michael

With over 20 years of experience, currently serving as Sales Enablement Operations Manager at Snowflake, specializing in designing scalable and user-centric solutions for learning and content management systems. Played a pivotal role in launching and scaling a CMS/LMS platform to over users with a 95%+ adoption rate, creating intuitive onboarding programs and training resources to enhance engagement. Advocated for software enhancements in collaboration with vendors to optimize platform functionality while providing expert technical and access support to minimize downtime. Focused on crafting efficient content strategies that align with organizational goals, consolidating platforms, and driving user-friendly experiences. Skilled in developing governance, templates, and tutorials, ensuring assets are accessible and aligned with cross-functional strategies. Passionate about empowering teams through mentorship and fostering seamless collaboration to deliver impactful enablement solutions.