Vojislav Simsic
Team Lead - Technical Support at Telesign
Based in Pančevo, Serbia
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Seniority
Manager
Department
Information Technology
Location
Pančevo
Industry
IT Services and IT Consulting
Company size
517
Contact information
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v•••••••@telesign.com
Phone
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Background
About Vojislav Simsic
Responsible for overseeing and guiding a team of customer support specialists to ensure that customer inquiries and issues are addressed efficiently and that the team operates smoothly.Responsibilities:• Supervision and Leadership• Performance Management• Workflow Management• Customer Escalations• Training and Onboarding• Quality Assurance• Reporting and Analysis• Customer CommunicationQualities and Skills:• Leadership• Problem-Solving• Communication Skills• Empathy• Technical Proficiency• Time Management• Conflict Resolution• Adaptability• Customer Focus
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