Vonnetta Epps

Background

About Vonnetta Epps

With over 10 years of experience in the logistics industry. I have a proven track record in delivering successful solutions for my clients. I am highly resourceful and accustomed to building positive relationships with teams at all levels in order to drive success for our not only local, but global customers as well. As a C-suite collaborator, I am experienced in managing enterprise-wide IT projects and software-as-a-service (SaaS) products to improve processes, lead technical conversations, and increase the productivity of people and systems. In fact, early in my career my focus has always been on the customer and finding solutions-based environments that deliver results. My interpersonal skills and leadership abilities are what I am most proud of – often recognized for demonstrating a combination of sales, product knowledge, and technical expertise to deliver optimal customer success. Previously, I served as a Customer Success Manager at Georgia Ports Authority where I was responsible for maintaining healthy relationships with customers via onboarding and enhancing quality assurance and system utilization productivity by delivering training on terminal operating systems and troubleshooting technological issues. I also acted as a liaison with software vendors to support the customer service team and negotiate vendor contracts to procure products according to organizational needs. Career Highlights: • 10+ years of Customer Success Management, Project & Product Management, and maintaining partnerships with internal and external teams such as Marketing, Developers, Sales, and Executives. • Created guides and manuals for customers, including step-by-step setup of all products, how to use the software, and best practices for the most efficient use of resources. • Able to provide customer support for all end-user software, including desktop and mobile applications, as well as technical support for internal systems. Specialties: Customer Support Customer Satisfaction Customer Experience Customer Loyalty Customer Relationship Management (CRM) Client Interfacing Skills Customer Service Operations Account Management Technical Support Product Management Client Strategy Salesforce Software as a Service (SaaS) Customer Relationship Management (CRM) Customer Retention Account Management Customer Engagement Enterprise Software Business Development Relationship Building Onboarding Strategic Partnerships