Vraj Patel
Senior Expeditor at Powell
Based in Edmonton, Canada
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Seniority
Manager
Department
Operations
Location
Edmonton
Industry
Appliances, Electrical, and Electronics Manufacturing
Company size
2.9K
Contact information
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v•••••••@powellind.com
Phone
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Background
About Vraj Patel
As a Technical Support Specialist, I efficiently resolved complex hardware, software, and network issues,achieving a 95% customer satisfaction rate. I provided clear, non-technical explanations to clients,managed support logs, and contributed to process improvements. By collaborating with cross-functionalteams, I reduced ticket resolution time by 20% and helped enhance product quality. Additionally, I trainedjunior team members to maintain a consistent and high standard of customer service.
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