W. Michael McClamroch

Background

About W. Michael McClamroch

I am a collaborative problem solver, who demonstrates project management and process improvement strengths. I lead the deployment of customer-facing networks and improve delivery operations. I automate and visualize logistics key performance indicators (KPIs). My telecommunications industry experience transfers to other areas including Logistics / Distribution, Information Technology (IT) Product Introduction, and Business Analytics. I am a high-impact leader of cross-functional teams. With a focus on the client, I determine clear priorities and facilitate service delivery and readiness. I document and enhance material and service delivery processes. I am a dynamic change agent, who communicates directly and openly with integrity. Areas of expertise include: Network Deployment Services | Database Development | Multivendor Maintenance Services Upscope | Cost Reduction | Technical Support | Repair & Exchange Services Accomplishments • Launched several key logistics database applications with online visualizations and detailed reporting, reducing costs approximately $3M annually, • Directed two major multivendor maintenance services contracts with $142M combined annual revenue. Orchestrated single-point-of-contact technical support and repair/exchange services to the client for 17 equipment suppliers. Led ramp-up service readiness of three major growth phases. Captured upscope and reduced cost. • Developed documentation and training for project, order and material managers to manage North American customer material deliveries, improving on-time delivery and reducing transportation cost. • Provided sales and operations improvement support for multivendor maintenance and managed services opportunities. Technical Skills: Microsoft Project | Smartsheet | Tableau Desktop | Tableau Server Site Administrator | Microsoft Power BI