Wade Morkel

Background

About Wade Morkel

Customer Success & Recruitment Leader with over 7 years of experience driving high-volume recruitment, multi-brand operations, and long-term client partnerships across the UK market. Currently managing three agency brands under the ICG Medical parent company, overseeing end-to-end recruitment, client onboarding, workforce planning, billing, reporting, and performance delivery.I specialize in building scalable recruitment pipelines using ATS and CRM systems including Voyager, Zoho, and Salesforce, alongside sourcing platforms such as LinkedIn Recruiter, Indeed, CV-Library, and Totaljobs. On average, I lead the screening and recruitment of 80+ professionals per month, successfully onboarding and placing 20+ candidates monthly while managing a portfolio of 43+ active client accounts.My role blends customer success, operational leadership, and business development — ensuring clients receive consistent, high-quality service while driving revenue growth and retention. I’m deeply involved in client expectation management, regular service reviews, forecasting, and workforce planning to maintain high fill rates and long-term partnerships.As a people leader, I focus on coaching, performance management, and building high-performing recruitment teams across multiple brands. I’ve implemented recruitment focus strategies, pipeline optimization, and operational improvements across onboarding, compliance, payroll coordination, and reporting to improve efficiency and results.I thrive in fast-paced environments where recruitment performance, client satisfaction, and business growth intersect — and I’m always passionate about creating strong relationships that deliver real impact.