Walbertty Lopes
Nokia Cloud Managed Ion Sdwan Op Engineer at Nokia
Based in Lisbon, Portugal
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Seniority
Staff
Department
Other
Location
Lisbon
Industry
Telecommunications
Company size
100K
Contact information
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w•••••••@nokia.com
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Background
About Walbertty Lopes
IT Operation Technician (Level 1) with strong expertise in monitoring, troubleshooting and first-level engineering support for global network environments. Skilled in managing alarms through Zabbix, Grafana and Graylog, executing predefined playbooks/scripts in Linux (Shell) to identify, reproduce, and escalate incidents. Experienced in NSG bootstrap testing, system validation, and documentation of operational procedures (Confluence, SharePoint). Proficient in ticketing tools (Salesforce, Jira, BMC Remedy) and effective collaboration with Level 2/3 engineers to ensure incident resolution and service reliability.
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