Waleed Ashfaq

Background

About Waleed Ashfaq

Knowing what kind of IT infrastructure a business needs, how to implement it within budget, and identifying the right stakeholders to drive those initiatives forward takes more than just technical knowledge. It takes experience, leadership, and a broad view of the IT spectrum. That’s what I bring to the table. With over 10 years of experience across IT Infrastructure, End User Services, System Operations, Network Management, and Global IT Projects, I’ve developed not just subject matter expertise, but the ability to design, enhance, and scale infrastructure environments that support long-term growth and performance. Over the last 6 years, I’ve led IT strategy and operations across Australia/New Zealand, and the broader APJC (Asia Pacific, Japan, China) region, overseeing multimillion-dollar projects, optimizing service delivery, and building high-performing teams that drive real business outcomes. Whether it’s delivering 99.9% uptime across distributed environments, implementing secure service frameworks, or enabling seamless hybrid work through infrastructure modernization, I have expertise in aligning IT delivery with strategic business goals. I combine hands-on technical depth with a practical understanding of business operations, allowing me to oversee large-scale IT initiatives from planning through to execution, while ensuring alignment with organizational priorities, compliance, and cost efficiency. Core Competencies: • IT Infrastructure & End User Services • Global IT Projects & Service Delivery • IT Operations Management (ANZ/APAC) • Network & Systems Administration • Service Management (ITIL, SLA, Escalation) • Change, Risk & Compliance (ISO 27001, ISS) • Vendor & Budget Management ($1M+) • Strategic Planning & Stakeholder Engagement • Team Leadership, Coaching & Retention • Technology Rollouts (SD-LAN, VC Rooms, Site infrastructure upgrades)