Waleska Schell

Background

About Waleska Schell

Creativity is my tool, problem-solving is my passion" I am a passionate, results-driven professional who thrives on delivering excellence in every aspect of my work. Currently, I am pursuing an MBA with a focus on AI, Big Data, and Technology, which fuels my drive to implement cutting-edge tools that improve efficiency and quality across operations. I am always looking for ways to innovate, optimize processes, and deliver meaningful results that make a lasting impact. With a diverse background in AI, data science, claims administration, client relations, sales, and staff training, I bring creativity and energy to every project. I excel at designing innovative solutions that streamline workflows, motivate teams, and enhance customer satisfaction. My leadership style is centered around empowering others to reach their potential, driving teams to exceed expectations while fostering a collaborative, high-performance culture. I believe in inspiring those around me to embrace challenges and pursue excellence. Key Skills: • AI, Big Data & Technology Integration: Currently advancing skills in AI and technology implementation to enhance efficiency and improve outcomes. • Customer Service Excellence & Sales: Recognized for #1 sales and customer satisfaction in previous roles; experienced in upselling services to municipal clients and ensuring customer satisfaction through personalized service. • Staff Training & Team Motivation: Trained and led teams in both the insurance and spa industries, empowering staff to achieve high performance and client satisfaction. • Forensic Accounting & AR Collections: Managed client accounts, ensuring timely collections and accurate financial reporting. • Bilingual Client Relations: Provided English and non-English client assistance - Portuguese and Spanish, delivering excellent service across diverse populations. • Event Planning & Fundraising: Led event planning efforts for organizations like International Gift of Hope and Dallas Metro Ministries, helping communities in need. • Claims Administration & Custom Invoicing Systems: Developed and implemented systems for auto clients, enhancing efficiency and accuracy in claims management. • Startup & Business Development: Successfully launched and managed spa facilities, creating service menus, hiring staff, and growing the client base through strategic marketing.