Waliullah Khan

Background

About Waliullah Khan

Job Profile: Pan India Remote Support for IDBI BANK Find Hardware, software’s&O/S related issue and try to solve it early. Installed new system with backup from old system with basic software’s. Configured outlook 2013 (POP3), add old PST file and checked other software required by user. Call logged for faulty spare parts (HDD, RAM, Motherboard, MPS) etc. Installing and configuring computer hardware, software, systems. Monitoring and maintaining computer systems and network Responding in a timely manner to service issues and requests Providing technical support across the company (this may be in person or over the phone) Setting up accounts / devices for new users Live recording, Editing & cutting videos from Snag it software. Remote Support Via VNC Server & Team Viewer First Level support for Hardware/ Software and third party Applications. Installation, administration and troubleshooting of Windows 10 and Windows PC Troubleshooting & Configuration and troubleshooting of Network Printers Installation and Troubleshooting of MS Office 2016/2013/2010. Adding machine in the domain & Domain User management. Providing Network connectivity and Assigning IPs and subnet mask to the users. DATA Backup Management Data Mail Backup and restoration. Identifying and troubleshooting of various H/W and software related problems of Laptop, Desktops, and Printers. Basic Knowledge: Basic Knowledge of Server - DHCP / DNS /AD