Wallace Cinnamon

Background

About Wallace Cinnamon

With over 25 years of hands-on experience, I offer a unique blend of technical expertise and business insight. In my role as a Senior Technical Advisor for the International Networks Operations Center, I have specialized in managing and optimizing international and data networks, cybersecurity, and end-user support. As the owner of a business providing Managed IT Solutions and consulting to small businesses and IT companies, I’ve accumulated valuable experience across multiple industries. Technical Expertise: Infrastructure Optimization: Proven ability to enhance infrastructure through tools like CA Performance Manager, CA Spectrum, Riverbed, nGenius, ScienceLogic, and container orchestration for efficient monitoring and administration. Advanced Monitoring: Skilled in deploying and managing monitoring solutions to optimize latency, QoS, bandwidth, application performance, SD-WAN, and network controllers, improving both performance and security. Microsoft 365 Administration: Expertise in EntraID, Azure, Intune, Defender, Exchange, SharePoint, and Teams, ensuring comprehensive Microsoft environment management. Network Security: Deep knowledge in Cisco ISE TACACS+, NetMRI, Riverbed, Fortinet & Cisco SD-WAN, Arista XG Firewalls, and VoIP implementations. Vendor Management: Skilled in negotiating and securing solutions that meet business needs and drive operational efficiency. Sales & Marketing: Extensive experience driving business growth through targeted sales strategies and creative marketing campaigns. Campaign Development: Successfully executed marketing initiatives, pitch decks, and design projects using tools like Photoshop and PowerPoint, increasing engagement and business success. Innovative Solutions: Continuously delivering cutting-edge solutions for monitoring and administration, backed by industry standards and best practices. Raised on a farm, I developed a strong work ethic and the ability to manage multiple responsibilities simultaneously—qualities that have shaped my success in technology and business. I take a holistic approach to every project, ensuring that each technology deployment drives operational excellence and contributes to overall business goals. Let’s connect to explore how my expertise can support your organization’s strategic growth while delivering exceptional customer satisfaction throughout the technology lifecycle.