Wallace Ryerson
Content Manager at Samsung Electronics America
Based in Greenville, United States
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Seniority
Manager
Department
Writing/Editing
Location
Greenville
Industry
Computers and Electronics Manufacturing
Company size
10K
Contact information
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w•••••••@••••••.com
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Background
About Wallace Ryerson
I've been working for Samsung Electronics for the past 8 years. I started as Knowledge Management for Laptops, Printers, and Tablets, meaning that I wrote the FAQs, Troubleshooting Guides, and other Support Content for those products. Since then, we have reorganized the Support team many times and my role was shifted to QA/Publisher for Mobile and finally Content Planning Manager for TV, Home Theater, Computing, and Monitors. I plan out support content for NDA and non-NDA launches while tracking customer satisfaction. Regular audits of support content (video and written) are performed to ensure that customer concerns and typos or updates to steps are resolved. I have also developed spreadsheets to optimize the content audit process to reduce effort and task time.
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