Walt Roth

Background

About Walt Roth

I would like to start by stating that I work very hard! I am coachable and moldable. I am dedicated. I am adaptable. And, I am loyal: I will do everything possible to achieve the goals of my team, my manager, department, division and organization. I bring a wealth of experience to the table with strengths in IT Leadership (remote as well as onsite teams), Team Building, Customer Support and Customer Service. I am very good in implementing strategic goals as well as identifying and then implementing process improvements. I truly believe in the quote from Mike Rowe, “Work harder and smarter”. Specialties: Call Centers, Team Building, Leadership, Customer Service, Training and Development, Incident Management, Outage Management, Process Management, Knowledge Management, Conflict Resolution, Help Desk, Desktop Support,Process Improvement & Strong Organization. Industry Verticals: Laboratory Testing including Food, Environmental, Pharmacology, AgroSciences, Biotechnology, Clothing and Home Décor Retailer, Office Supply Retailer, Property and Causality Insurance, Financial Services, Food Merchandising, Office Supply Merchandising, Electrical Contracting, Telemarketing, Bio Technology and Laboratories.** I often ask,"Who is your customer?" My answer is one word. EVERYONE! My customer is every person I come in contact with from the client to my direct reports to my manager to my organization as well as everyone around me.