Walter Brown

Background

About Walter Brown

Mr. Brown is a Retired Telecommunications, IT and Customer Service Professional with strong customer service and operations experience encompassing telecommunications operator and infrastructure supplier businesses. Mr. Brown has experience in scoping new projects during Pre-sales activities and in understanding project/program management processes, governance, and tools (PMO). More than 20 years of experience providing award-winning leadership for multi-million-dollar projects. Proven record of accomplishment in development of strong cross-functional team processes in alignment with business goals and working collaboratively with customers to surpass expectations. Resource Management experience includes successfully ensuring the right people at the right cost structure are ready and available to deliver when the customer is ready to start. During my career, I have identified and resolved numerous issues or problems pertaining to administrative procedures and policies. I have done research to identify, analyze, and recommend solutions to problems in organizational structure, staffing, administrative procedures, work processes; assisted in developing new or modified administrative program policies, regulations, goals, or objectives; communicating information, directives, and guidance to the management and administration of the organization. I have been consistently viewed as a productive and innovative professional with well-developed communication and facilitation skills. He is an experienced manager developing staff to fulfill day to day communications and management of customer operational and support needs. Areas of expertise include: • Customer Service • Program/Project/Resource Management • Risk Management • Process Development & Improvement • Communications (written & oral) • Pre-sales Support • People Leadership/Management • Matrix Cross-functional Team Leadership • Site Engineering & Management • Financial Performance • Team/Individual Mentoring