Walter Darrough
Principal Customer Success Manager at Flexera
Based in Irving, United States
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Seniority
Manager
Department
Customer/Client Service
Location
Irving
Industry
Software Development
Company size
2K
Contact information
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w•••••••@flexera.com
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Background
About Walter Darrough
A world-class IT Asset Management Professional, Customer Advocate, and Strategic Account Manager. Innovative and experienced IT Professional with over 20 years of demonstrated proficiency in effectively managing resources, clients, and technical products and projects. Adept in gathering, maintaining, auditing, and controlling asset information utilizing technical background knowledge and expertise in software development, strategic planning, and integration. Proven track record for attention to detail and critical thinking. An analytical and quick problem solver who enjoys the challenge of working with complex data. Easily able to tackle difficult situations with an entrepreneurial mindset, collaborating with colleagues and customers on a global scale. Expertise in developing, administering, and facilitating training, learning, and development for ITAM as a leader in the field. Career Accomplishments: Delivered over $6M in cost savings and $8M in cost avoidance from 2014 to 2017 through the ITAM program while at Dell USA. Highlighted as the feature speaker at Gartner, IAITAM, and Dell executive briefings for customers desiring to improve IT asset management programs. Inducted as an ITAM Fellow by the International Association of IT Asset Managers in 2011. Increased revenue for assigned accounts by 50% as a Strategic Account Manager. Played a key role in the successful roll out an IT Asset Management program for largest Freight company in Russia. Worked closely with the Federal Reserve and Pentagon to improve their Asset Management programs. Co-authored ITAM Best Practice Blueprint and 12 volume, ISO certified, ITAM Best Practice Library. Led executive level discussions and events and delivering certification training courses to IT professionals. Managed global credit card project for large German bank. Championed the full set up of a US based company overseas in Australia. Leadership degree from the University of Oklahoma.
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