Walter Gysin

Background

About Walter Gysin

Experience in Full Stack Development and Solutions Delivery: Over three years of experience in full stack development and end-to-end solutions delivery. Current Role at Botmaker: Currently serving as a Level 3 Software Engineer at Botmaker, a conversational platform utilizing artificial intelligence to drive chatbots and enhance customer service. Education and Certification: Holds a Bachelor's degree in Computer Science, along with a certification in React. Promotions and Achievements at Botmaker: Achieved three promotions within the last two years, attributed to strong performance, organizational impact, and continuous improvement. Led daily meetings, successfully guiding team members, and achieving over 90% of objectives and key results. Initiated and conducted weekly interdepartmental training sessions benefiting 50 colleagues. This initiative improved profitability and reduced support tickets by 25%. Integrated multiple Consumer Relationship Management (CRM) systems, augmenting the platform's overall value. Developed and extended several features, notably the similarity search function for products and categories in conversational e-commerce, and a suggestion engine based on image similarity. Integrated various external client services and created custom solutions for over 30 distinct clients. Passion for Learning and Personal Development: Possesses a fervent passion for acquiring new technologies and programming languages, consistently striving for self-improvement. Interpersonal Skills and Teamwork: Enjoys connecting with individuals and takes pleasure in aiding others in their professional and personal growth. Acknowledges colleague recommendations with pride and joy. Advocates for teamwork, continuous improvement, professionalism, and acts of kindness. Positive Attitude and Empathy: Committed to maintaining a positive attitude and fostering a healthy work environment. Recognizes the value of empathy, particularly in a technical domain where soft skills are often underestimated. Professional Mission: Endeavors to leverage expertise in conversational commerce and artificial intelligence to devise innovative and impactful solutions, ultimately enhancing customer experience and satisfaction. Eligible for Francophone mobility program LMIA exempt