Wan Muzaidi

Background

About Wan Muzaidi

10 years of experience in the retail industry, I have developed a proven track record of driving operational excellence, creating impactful marketing promotions, and fostering strategic collaborations to achieve business growth. As an Operations Manager, I have successfully optimized workflows, built strong teams, and implemented innovative strategies to enhance both customer experiences and organizational performance. SKILLS Operations Management • Proficient in overseeing end-to-end retail operations, including inventory control, staffing, and process optimization. Marketing Promotions • Skilled in planning and executing successful marketing campaigns that drive foot traffic, boost sales, and enhance brand visibility. Strategic Collaborations Adept at building partnerships with brands, landlords, and local businesses to create mutually beneficial initiatives.(SunwayPals, TouchNGo Digital, etc) Team Leadership • Adept at building, training, and mentoring teams to achieve operational and sales objectives. Customer Experience •Consistently maintained Google ratings of 4.8+ for all outlets by delivering personalized, high-quality service and ensuring customer satisfaction. Strategic Planning • Experienced in developing and executing business strategies to drive growth and achieve key performance indicators. Cost Optimization • Skilled in budget management, resource allocation, and supplier negotiations to maximize profitability. Data-Driven Decision Making • Expertise in analyzing sales trends, operational data, and customer insights to make informed decisions and identify growth opportunities. ACHIEVEMENTS Operational Efficiency • Streamlined store operations to reduce overhead costs by 10-15% while maintaining high service standards. Revenue Growth • Achieved annual sales growth of 10-15% by implementing innovative marketing strategies and enhancing store layouts. Multi-Unit Management • Successfully managed multiple retail locations, ensuring seamless operations and alignment with corporate objectives. Supplier Relationship • Negotiated favorable contracts with key suppliers, reducing 10-20% costs while improving product quality and availability Leadership • Played a critical role in the opening of new retail locations, overseeing hiring, training, and operational setup.