Wanda Yetna
Chargé De Relations Clients at Edf
Based in Tours, France
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Seniority
Manager
Department
Customer/Client Service
Location
Tours
Industry
Electric Power Generation
Company size
91K
Contact information
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w•••••••@edf.fr
Phone
5 credits+33 ••• •••• ••••
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Background
About Wanda Yetna
Relation clientèle Accueillir les clients entreprise et collectivité Traitement d'appels entrants Traitement des demandes de mobilité(mises en service, résiliation, vente, fidelisation) Traitement des demandes courantes (explications de facture, réclamations, intermédiaire du gestionnaire du réseau de distribution, rebond commercial) Traitement des activités spécifiques ( recouvrement, facturation, impayé) Gestion d'un portefeuille client, suivi des dossiers Travail d équipe
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