Wandy Pagan

Background

About Wandy Pagan

As a versatile professional with extensive experience in customer service administration, human resources, and various technical and operational roles, I bring a unique blend of skills and expertise to drive organizational success. Significant contributions to operational efficiency, employee development, and customer satisfaction have marked my career. I excel in managing administrative functions, supporting management, and collaborating on special projects to enhance service delivery and operational performance. Key Highlights: CUSTOMER SERVICE & ADMINISTRATION: Provided comprehensive support to directors and managers, handling customer inquiries, technical issues, and general information requests. Managed inventory, billing, and quotations, contributing to a predominantly paperless operation through document digitization initiatives. HR & EMPLOYEE DEVELOPMENT: Pursuing an MBA in Human Resources Management, with experience supporting employee-related matters, training new hires, and coordinating seasonal activities. Known for fostering talent and ensuring compliance with company policies and procedures. TECHNICAL SUPPORT & OPERATIONS: Extensive experience managing help desk operations, creating and managing support tickets, and maintaining constant communication with technicians to ensure timely and accurate service delivery. Skilled in using various technology platforms, including MS Office Suite and Salesforce. SALES & CLIENT RELATIONSHIP MANAGEMENT: Proven track record in sales roles, including as a Sales Representative for Cristian Lay, where I increased commission rates through outstanding performance. Experienced in negotiating prices, maintaining client relationships, and generating repeat business. PROJECT COLLABORATION & SPECIAL INITIATIVES: Collaborated on advertising campaigns, document digitization projects, and customer satisfaction surveys. Played a crucial role in improving filing processes and organizing service documents systematically. REAL ESTATE EXPERIENCE: Part-time Real Estate Agent, promoting property sales through advertisements, open houses, and online platforms. Conducted client interviews, property evaluations, and market comparisons to determine competitive prices and provide valuable advice to buyers.