Waseem Uddin

Background

About Waseem Uddin

Carries out market intelligence to monitor competitors’ products, pricing and promotional activities versus own market share Maintains an active customer profile database to ensure all relevant details are up to date when required Devising a marketing plan and setting sales targets for the team. Conducts field visits, understands customer’s requirements and assesses his current situation Actively promotes bank and insurance product deals to facilitate vehicle purchase. This includes assessing customer profiles and payment positions to ensure timely payments towards the credit facility Monitoring the work of the team and encouraging them to meet their set targets. Collects payments as per set deadlines to ensure payment is received on time and customer credit is minimized Setting up incentives and bonus schemes. Attends meetings with Line Manager and team members on day-to- day basis to discuss issues and sales progress based on monthly target. Builds lasting relationships with customers to explore and develop new business opportunities Collecting customer feedback and compiling market research information Investigates issues and resolves them to ensure the customer satisfaction and enhance retention. Prepares reports such as weekly plans, activity and results reports and those relate to issues resolution to present and review with management Organizes vehicle delivery, collates relevant documents contract, warranty manual, invoice, etc. and guides the customer to ensure the customer is well informed on vehicle features, terms and conditions, usage etc.