Way Tso

Tech Support Specialist at Smardt Chiller Group

Based in Canada

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Seniority

Staff

Department

Information Technology

Location

Canada

Industry

HVAC and Refrigeration Equipment Manufacturing

Company size

319

Contact information

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Email

1 credit

w•••••••@smardt.com

Phone

5 credits

+1 ••• •••• ••••

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Background

About Way Tso

General responsible for the business development and performance of business on the HVAC in Asia as appropriate for the consultation, sales and service tech support. Marketing & Sales Attending to enquires and soliciting selection and application advice until orders are secured from customers including several products such as chillers, water treatment system, piping, pumps and valves. For contact execution, ensuring the progress of outstanding orders, invoices and collection of payments and after sales services if required Liaison with Principals and Suppliers as required in the daily servicing of work to the development. Draft a proposal for the life cycle cost for the equipment replacement for energy saving to customer. Project Management To review the project progress and follow up the order handling and processing works. Propose schedule and meeting for the project works and submission on the document to the customer. Supervise the contractor to do the installation and update the status of the project to the consultants and end user, schedule of the installation works and the T&C works- Leading a team of technicians and engineer to serve for OIL FREE CHILLERS IN Asia for repairing, troubleshooting, remote live support- Scheduling the maintenance works regarding maintenance contracts- Cost Estimation and tendering new project or upgrading project- Hands on site repairing, inspection and investigation of the equipment failure - Spare Parts Sales and Support - Establish Training Class for internal and the customer such as Hospital Authority, Hotel Client, Property Management Team, University Facilities Management Office Team. Making ISO:9001:2015 Quality Management System for Company Internal Auditor.

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