Wayne Kennedy
Customer Operations Manager at Till Payments
Based in Sydney, Australia
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Seniority
Manager
Department
Customer/Client Service
Location
Sydney
Industry
Information Services
Company size
46
Contact information
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w•••••••@tillpayments.com
Phone
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Background
About Wayne Kennedy
A strategic Service Management Executive with extensive experience in leading teams and customer organisations focused on quality delivery, client satisfaction and building sustainable culture. STRENGTHS INCLUDE: Being the primary customer advocate, providing effective post sales capability at a regional level to the sales team. Responsible for the lifecycle management, organic growth and retention of the company’s top customers. Managing strategic relationships with suppliers, partners and customers to achieve profitable long-term partnerships and maximise business opportunities Understand customer issues and the importance to their business and ours Negotiating and influencing to realise strategic objectives Development of a Customer focused culture Leading a diverse group of individuals to maximise their performance that are outcomes focused
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