Wayne Kerr

Background

About Wayne Kerr

With a solid track record in Training delivery & service support I'm heading the training strategy, design, and delivery for Google Ads across new hire and lateral talent segments.Facilitate onboarding, upskilling, and refresher programs aligned with the latest Google Ads platform updates and best practices.Collaborate with stakeholders to align training with key performance metrics such as EFC & Customer Sentiment.Drive continuous learning through process deep-dives, hands-on labs, and performance coaching sessions.Analyze training effectiveness using data-driven insights to improve learner outcomes and process adherence.Mentor and guide training teams, ensuring high-impact delivery and alignment with Cognizant's learning frameworks.Partner with Google’s product and support teams for updates, escalations, and curriculum validation.