Wayne Pendleton

Background

About Wayne Pendleton

Experienced manager with responsibilities for: day to day service delivery, client satisfaction, account P&L, business development, and relationship management for all services provided to the largest health plan in the state of Arkansas; delivery and profitability of all services for an international IT outsourcing company, increased profit 104% in first seven months while increasing client satisfaction, led workforce of 650 employees in 38 states and 19 foreign countries providing support of over desktops/laptops, printers, UNIX servers, UNIX Workstations, local and wide area networks, and IBM mainframe based data centers; delivery of all IT services for a $500 million healthcare company and a $375 million financial services organization; profitability of $260 million worldwide project deploying and supporting PCs with over users. Strong project management skills: assumed project ownership during eighth month of an anticipated twenty-four month effort. Project was three months behind schedule, 35% over budget, with extremely discontented client. Within four months project was on schedule, remained on schedule, finished within budget, and received high praise from client. ITIL, James Martin SDLC, Six Sigma, PMP, and SEI CMM trained. Specialties: Outstanding record of: managing significant cost containment; multimillion dollar contract negotiation; managing client expectations; motivating personnel; building effective teams; uncompromising integrity; operational excellence; and business acumen. Maintain deep knowledge of a diverse technology set covering networks, internet, servers, development, and voice systems. Trained and experienced with; ITIL, James Martin SDLC, Six Sigma, PMI, and SEI CMM.