Wayne Simmons
Global Customer Experience Management (Cxm) Lead at Pfizer
Based in New York, United States
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Seniority
Manager
Department
Customer/Client Service
Location
New York
Industry
Pharmaceutical Manufacturing
Company size
102K
Contact information
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w•••••••@••••••.com
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Background
About Wayne Simmons
I build world-class, customer-centric organizations that deliver differentiated value to customers and outsized experience-led growth to stakeholders. As a customer experience management (CXM) thought leader, former Inc. 500 awarded founder/ CEO, and commercially-focused senior leader, my passion, expertise and track record are in designing and operationalizing CXM and customer success strategies, principles, and insights at global scale to maximize customer engagement and delight, brand preference, revenue performance and customer lifetime value. Faculty, CXM@MSU - North America’s first master’s degree in Customer Experience Management (CXM), Department of Marketing in the Broad College of Business, Michigan State University Member, Board of Directors, Customer Experience Professionals Association (CXPA) CXPA Certified CX Professional; Forrester Certified CX Professional; Qualtrics Platform Certified Co-Author of Growth Thinking: Building the New Growth Enterprise. Available on AMAZON
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