Wayne Thomas

Background

About Wayne Thomas

An experienced and accomplished IT Service/Operations Management Professional with over 10 years of experience in delivering and managing IT projects for clients in various operational settings and industries, successfully managing complex solutions from end to end with a watchful eye on quality, efficiency, and service delivery, to ensure client satisfaction. Strong people-centred leadership, ITIL process development, and project management expertise combined with the ability to establish rewarding client relations have resulted in numerous innovative and successful projects throughout my career. I would add significant value to any organization seeking a proven IT Service/Senior Project Manager to collaborate with cross-functional stakeholders in championing effective IT operational solutions, and service excellence.*Project Management Professional (PMP)- Current AREAS OF STRENGTH IT Service Management - Delivering/managing complex IT solutions to meet client operational requirements. Project Management - Coordinating multiple projects, and cross-functional stakeholders to achieve objectives. Continuous Improvement - Drive continuous improvements in processes, for optimised operations. Team Management - Leading and managing high-performing teams to synergise, innovate and produce results. Quality Assurance - implementing quality control processes to ensure stable and effective solutions and services.