Wayne Toles
Chair of the Board of Advisors - Ncr at Per Scholas
Based in Washington, United States
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Seniority
Director
Department
General Business & Management
Location
Washington
Industry
IT Services and IT Consulting
Company size
1.9K
Contact information
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w•••••••@perscholas.org
Phone
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Background
About Wayne Toles
At designDATA, our team is committed to enhancing service desk operations, with our focus on delivering an excellent customer experience. Leveraging my analytical skills and with a focus on driving SLAs and metrics, we've instituted a culture of continuous improvement and data-driven decision-making. Previously, as a Digital Contact Center Consultant at Deloitte, I empowered organizations by spearheading quality assurance initiatives within digital contact centers. This role honed my capabilities in performing detailed analysis and reporting in QA for contact centers which now informs strategic decisions and elevates operational efficiencies at designDATA.
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