Webster Hunt

Background

About Webster Hunt

I've had 20 years of experience in General Motors parts and service, 16 of it in parts. My primary experience has been in customer service and loss prevention in parts and entails things like: assessing whether a customer's parts request will likely be something that will repair their vehicle (especially concerning electrical parts), and if not, advising them to get the vehicle diagnosed; educating the customer on their choices and risks involved with either attempting to self-install or pay a professional; informing customers of warranty policy and procedure; inventory management which includes assessing damaged and incorrect shipments, making claims through the GM system, and keeping up with credits and contacting liaisons when those credits are pending; ensuring through conversation that a part sold doesn't come back and simultaneously satisfies the customer's need; speaking with various repair and body shops in my local area and giving them price and availability on parts they require, and setting up local delivery if needed. My daily work includes a range of activities: changing remote batteries; emailing GM Accessory estimates; answering incoming calls from various retail and wholesale customers (and trying to keep them 5 minutes and below); shipping out SPRINTs and other parts sales; various inventory chores involving reconciling parts ordered to received and tracking HOT incoming orders; claims verification and submission using the tools in the GM GlobalConnect system; connecting incoming retail customers to service advisors or body shop advisors when what they need exceeds their skill or has better opportunities for warranty coverage and completion of the job. I make daily use of the tools in GM Parts and Service Workbenches, OE Connection, write emails both to vendors and customers for order procurement and verification and information transmission using Office 365, have a cursory knowledge of using Excel Spreadsheets to document our shop items inventory monthly, and my parts knowledge of GM vehicles specializes in the year range of 97-current models. I am relied upon when vital members of my team are out (the parts manager and assistant manager) to both delegate work to the team and close down business for the day, and can work both the front retail/ wholesale and back shop counters with ease - in fact the back counter is the easiest work I'll do all day.