Wency Balaba

Background

About Wency Balaba

A detail-oriented customer support professional with over 5 years of experience in both voice and non-voice roles, supporting global accounts in e-commerce and digital platforms. I’ve handled a range of tasks — from processing orders and resolving billing concerns to managing email/chat tickets and back-end investigations. I’ve also taken on internal roles as a Trainer and Team Leader Apprentice, where I supported new hires and collaborated with leadership on service quality initiatives. I’m now looking to transition into non-customer-facing or back office roles where I can apply my skills in research, documentation, and operations support. Known for my adaptability, calm under pressure, and ability to navigate internal tools and support systems effectively, I thrive in fast-paced environments where accuracy and consistency are key.