Wendy Decker
Director, Venue Customer Support at Encore
Based in Washington, United States
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Seniority
Director
Department
Customer/Client Service
Location
Washington
Industry
Events Services
Company size
10K
Contact information
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w•••••••@encoreglobal.com
Phone
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Background
About Wendy Decker
A master’s educated, results-oriented sales leader who is passionate about building genuine relationships and helping people grow in their careers. Leveraging this passion has allowed me to successfully renew at-risk client partnerships, transform underperforming employees, and consistently cultivate the talent around me. My mentorship-focused approach to leadership elevates competencies and builds engagement. As a former arts administrator, I thrive in collaborative environments, and lean on my creativity to solve complex problems and keep my teams engaged. ACHIEVEMENTS-Turned around bottom performing, multi-unit sales region to 10.3% YoY growth in nine months-Developed mentorship and leadership programs to accelerate team’s career success-Led career-pathing for team of 21 ending in five promotions for 2019-Led in-bound call centers for two non-profits. Resolved escalated customer complaints-Led renewal of at-risk strategic partner in three months garnering the regional “Team of the Year” award in 2018. EXPERTISE: • Multi-Unit Management • B2B and B2C Sales • Revenue Growth • Data-Driven Decision Making • Relationship Building • Strategic Communication • Pipeline Management • Contract Negotiation • Hire, Train, Coach, Mentor • Marketing • Non-profit Administration • Technology Sales • Corporate Trainer • Sales Leadership • Revenue Overperformance • Sales Quota Overperformance • Team Training & Development • Results-Driven Executive • Customer Success • Customer Service Professional • Presenter & Trainer • Strategic Partnerships TECHNOLOGIES: Microsoft Dynamics CRM, Microsoft Office (Word, Excel, Power Point), Windows 365, Google Analytics, Adobe Contribute, WordPress, Constant Contact #ONO
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