Wendy Mello

Background

About Wendy Mello

Process Improvement: I have successfully implemented process improvement ideas that have resulted in significant cost savings for John Muir Health (JMH), saving the organization millions of dollars annually. Community Connect Implementation: I've worked on streamlining processes by transforming paper forms into online surveys, leading to improved implementation quality and cost savings. I also worked to eliminate the need for contracted support, saving money while increasing customer satisfaction. Urgent Care Redesign Project: As a team member, I contributed to the process redesign and implementation for the Urgent Care Redesign Project at John Muir Medical Group Brentwood. Telehealth Video Visit Implementation: I played a vital role in rapidly developing a video visit program and creating training materials to support providers and staff during the COVID-19 response. Belonging and Equity Initiative: I have been involved in this initiative demonstrating my commitment to fostering a diverse and inclusive workplace. Management Philosophy: I manage through an equitable lens, emphasizing fairness and inclusivity. Team Building and Mentoring: I enjoy mentoring team members to help them discover their strengths, ultimately building highly effective and productive teams. Certifications: I hold certifications in ITIL, Help Desk Management, and various Epic Curriculum certifications, showcasing my expertise in healthcare IT systems. Experience: With over 30 years of experience in both hospital and nursing home settings, including 16 years in management, 14 years in IT training, and 15 years in IT support, I have a wealth of knowledge to draw from. Curriculum Development: I've developed training curricula, further demonstrating my expertise in education and training. Project Management: I've been responsible for the design, project management, and implementation of IT systems, such as the Magic call tracking system. Hospital Registration: I have a strong background in hospital registration systems and processes which adds to my comprehensive skill set. Skills: I possess excellent communication, managerial, analytical, and interpersonal skills, making me well-suited to excel in a fast-paced environment. Work Ethic: I am committed to meeting deliverables and deadlines, capable of working both independently and as part of a team. My experience and skills make me a valuable asset to any organization, particularly those in the healthcare sector looking to improve their processes, reduce costs, and provide equitable and efficient services.