Wes B.

Background

About Wes B.

BRIEF LIST OF SKILLS 10-KEY, 60-80 WPM, Fidelity, Access, Siebel, Encompass, Peoplesoft, Outlook, Aspect, Centrix, Verint, Crystal Reports, Avaya/RTA, Reports as needed such as statistics, MTD, Microsoft Office, Google Spreadsheets, Excel, I’m pretty savvy with a computer or your phone. FLAGSTAR BANK, WFH OWOSSO MI 11/2020 – PRESENT MORTGAGE CUSTOMER SERVICE REPRESENTATIVE (WORK FROM HOME) INBOUND CALLS HELPING WITH PAYMENTS, COLLECTIONS, ESCROW, TAXES, PMI, PAYOFFS (INCLUDING BOAT, RV) UPDATING DOCS AND HELOCS. UBER PHOENIX AZ & DETROIT MI 10/2018 – 10/2021 UBER DRIVER HELPING PEOPLE GET HOME SAFELY FROM EVENTS, WORK, AIRPORT ETC. HELPED W/MEDICAL TRANSPORTATION CONTRACT SUCH AS DIALYSIS, CANCER, ETC. DHL, PHOENIX, AZ 01/2019 – 08/2019 CUSTOMER SERVICE REPRESENTATIVE INBOUND CALLS HANDLING TRACKING SHIPPING INTERNATIONALLY, PROVIDING SHIPPING INSTRUCTIONS AND HELPING WITH LOST PACKAGES. GENERAL DYNAMICS, AFFORDABLE CARE ACT CONTRACT, PHOENIX, AZ 02/28/2009 – 10/2018 WORKFORCE PLANNER / COMMAND CENTER WORKED WITH SCHEDULING, MONITORING CALL VOLUME, COMPUTER ISSUES, INTRADAY LOG, EXCEPTIONS, ACCOMMODATION REQUESTS, AND DAILY REPORTS.(POC FOR GETTING WORK STOPPED ISSUES RESOLVED SUCH AS POWER, PHONES, AND THREAT CALLS) I HAVE EXPERIENCE IN DEALING WITH MEDICARE AND MARKETPLACE WORKING ON THIS CONTRACT. I SUPPORTED SUPERVISORS, OTHER EMPLOYEES AND CLIENTS. MAIN POINT OF CONTACT FOR SUPERVISORS THAT HAD QUESTIONS ABOUT REPORTS AND SCHEDULING RESPONSIBLE FOR RESEARCHING AND CONTACTING APPROPRIATE PARTIES TO RESOLVE ISSUES SUCH AS POWER OUTAGES, TELECOM ISSUES AND OTHER GOVERNMENT PERSONAL ISSUES. WAS THE MAIN POINT OF CONTACT IF THINGS WERE NOT WORKING CORRECTLY OR FAMILY NEEDED TO REACH CSR STARTED AS A CSR WITH VANGENT (WHICH WAS PURCHASED BY GD, NOW OWNED BY MAXIMUS), TRANSFERRED TO THE BENEFITS TEAM; PROMOTED TO WORKFORCE PLANNER IN 2015