Wesley Clark

Background

About Wesley Clark

I, like most, started from a ground level job at Wal-Mart working as a Sales Associate in our Electronics Department for two years, often times showing initiative and ended up working in several other departments around the store unloading trucks, stocking shelves, or working on a register at the front of the store to help with high customer volume. I left an excellent impression on my Wal-Mart Store Assistant Manager, who after leaving, hired me as a Century Link Sales Representative at his Fayetteville, North Carolina branch where I began refining my skills of Customer Service and Professionalism. After working there for only eight months I scored a job at a Cisco facility in Raleigh, NC as an Entry Level Information Technology Analyst contracted under CompuCom, much to my delight. Working their for two years I greatly broadened my Technical Support, Customer Service, and Team Work skill sets which include the following: Fast paced professional problem solving, Fast paced professional problem escalating to next level of support, Impressive team work initiative via assisting with overflow case handling after hours, Assisting in training new hires for entry level technical support positions, Assisting in the setup of company events, Frequently performed MAC Re-Imaging, Used Time Machine, Siri, Microsoft Office 2010 and 2016, Proficient with PC Re-Imaging, Connected Backup, Crash Plan, CMD Prompt, Mcaffee, Remedy 7, Remedy 8, SRM, Oracle Click to Chat, eGain Click to Chat, Snap Engage Click to Chat, and other Cisco tools such as Workday, EMAN, Iceburg, SmartSupport, Cisco Spark, Cisco Jabber, and Webex. Finally, with the looming threat of job security due to layoffs, I was hired to support the VOIP Tool SendHub contracted under Cameo Global. I worked their for one year and assisted mostly in Customer Support but aided in developing the Company's Policy and Processes.