Wesley Jones

Background

About Wesley Jones

With over 26 years in the technology field, I have held various roles with increasing responsibility. I began as a self-employed computer technician, handling troubleshooting, repairs, and upgrades for home users and some businesses. After a brief period in factory work, I joined Xerox, first as a Document Imaging Specialist, then as part of the Infrastructure team for the past 16 years. I started in Level 1 Technical Support, gaining valuable experience in customer service, operational support, and document imaging. My role focused on troubleshooting and resolving issues within tight SLAs across multiple customers, internally and externally. I then moved into Level 2 support as an Infrastructure Support Specialist, working on a key government contract. This role involved deployments, infrastructure maintenance, service optimisations and redesigning infrastructure to meet capacity requirements, as well as managing escalations and change requests and as part of a wider team. Currently, I am a Level 3 Infrastructure Support and Network Engineer, responsible for system monitoring, server and workstation builds, consolidation of existing infrastructure and supporting on-site Checkpoint firewalls and network infrastructure. I also handle escalations from the helpdesk and contribute to process improvements and automation wherever possible. Mr role also includes large elements of document imaging system support and deployments. This includes document imaging hardware, software and end-user support. I am a dedicated, focused professional who enjoys tackling new technologies and expanding my skillset, working both independently and within a team.