Wesley Newbern

Background

About Wesley Newbern

Dynamic, Results-Driven, Service-Focused Leader with Experience in all facets of business organization including Customer Service, Call Center, Supply Chain and Logistics, and Account Management.Innovative professional with proven ability to identify, analyze, and solve problems to increase customer satisfaction and control costs while supporting the strategic goals of the organization.Areas of KnowledgeProblem Analysis & Resolution • Teambuilding & Training • Budget & Forecasting Management • Employee Motivation • Organizational Psychology & Development • Project Management • Six Sigma, Malcolm Baldrige Criteria for Performance Excellence, Kaizen, ISO 9001 and Quality Driven Management ExperienceI hold a Bachelor’s degree in applied psychology and a Master’s degree in business administration, which give me a strong strategic background on handling many business and relational issues. I have experienced success leading inventory control teams and in managing projects relating to inventory control improvement. My strengths are utilizing quality systems to affect business change, managing successful teams and collaborating with others to solve problems. I have acted as subject matter expert for customer onboarding, relationship and vendor management, and I.T. system introduction, in addition to measuring and analyzing customer requirements to maximize efficient processes. I also am an educator, teaching courses in Logistics, Quality, Business Law, and Management at Southwest Tennessee Community College.I consider myself much more than just a member of any team that I am part of and strive to be the strongest leader that I can, in order to provide strategic and tactical direction to my employing firm.