Wesley Oliveira

Background

About Wesley Oliveira

In today's Digital age, effective technological leadership is crucial for organizational success. With over 20 years of experience, I specialize in optimizing IT Service Management (ITSM) and establishing high-performance Project Management Offices (PMOs), which drive operational efficiency and deliver significant business value. My expertise includes IT Service Management processes, PMO Governance, Business Process Improvement practices, Cybersecurity guidance, and Compliance controls, including IT General Controls (ITGC) and Sarbanes-Oxley regulations. As a leader in ITSM transformations, I successfully implemented ServiceNow, consolidating multiple Service Desks into a unified Digital platform. This initiative simplified processes and increased user satisfaction by 20%(1Q). My efforts in strengthening PMO governance have enhanced project execution and strategic alignment. I developed systems to prioritize high-value initiatives, which improved financial oversight and business impact. I advocate for organizational collaboration, and my leadership style emphasizes accountability, performance, and continuous innovation in IT governance and project management. SKILLS AND ABILITIES: • Information technology service management: ITSM. • Project portfolio management: PPM. • Predictive and adaptive project management: Approaches. • Business process management, BPM: Lean Six Sigma. • Global IT governance - process, controlling and compliance: internal controls, SOX and internal auditing. • IT performance and Balanced Scorecard: KPIs and metrics. • Service management tools: ServiceNow, Ivanti (Cherwell) and HPSM/HPOV. • Project and portfolio tools: Copperleaf, OnePlan, ServiceNow, MS 365, Project Accelerator, Jira. • Data analysis tools: Power BI, Google Big Query. • Business platforms: SAP S/4HANA (purchasing, accounts payable and treasury) and Copperleaf.