Wesley Pretorius

Background

About Wesley Pretorius

I am a highly motivated and hardworking individual. I have proven abilities of working on my own initiative and collaboratively as part of a team in busy office environments, owing to this I have become an effective communicator to a managerial standard. I am extremely hardworking and a very committed and dedicated member of the team. I believe that I effected and contributed to a productive and efficient performance team through sound organisation and communication and the ability to multi-task readily. I am flexible and adaptable to change and look forward to new challenges and experiences to further my knowledge, understanding and experience to further my role. My personality can be described as energetic and enthusiastic. TSB Customer Relations 2018 (September-Present)- Complaint handler dealing with numerous avenues of the bank to deliver fair outcomes for our customers- Detailed investigations completing Complaint resolution Forms (CRF)- Letter writing, detailing outcomes at an appropriate business level- Speaking to customers and at times having difficult conversations regarding banking issues, vulnerability and money confidence- Responsibilities with managing team when requested by Team Manager, including allocating cases, letter checks, case assistance to ensure fair outcomes- Identifying lapses or discrepancies in procedures to find a way forward that does not inhibit our customers journey- Proven ability to be flexible while working from home, or office and delivering expected targets and at times overachieve- Time management to enable fair outcomes, deliver resolutions, full investigations, Letter writing and Assist team with complex cases where I have an expertise. TSB Bank Llansamlet telephony 2017 (May-Present)- Telephone banking, general payments and account servicing for customers as well as delivering excellent customer service - Mortgage service base rate support, assistant customers in general servicing of mortgage account as well as assist in change in base rate- Floor walking during migration (system upgrade). Advise on how to navigate systems as well as answer general queries regarding telephone banking- Internet banking, help customers use as well as access internet banking from registration to reinstate access- International money transfers, make international payments for customers as well as advise current exchange rates in foreign currencies - Complaints, log complaints for customers and find/resolve best outcome for customers and the business.