Wesley Townsend

Background

About Wesley Townsend

With over 21 years of experience in information technology with a focus on service level, customer service, technical aptitude, project and time management, I am looking to further apply myself by finding a job that will challenge me and open new opportunities to learn new technologies and skills. Specialties: AirWatch mobility management, VMWare vSphere and View Environment, Unidesk, ThinApp creation, BMC Asset Management (including software package creation/deployment, Windows patching, queries, and licensing), Mac and Windows OS virtual and remote access, Windows OS deployment, Active Directory and GPO, Dell Client Cloud Management, Teradici Zero-Client Management Highlights: • Team lead for 12 IT support representatives • 8+ years of IT support work with a fortune 500 company • 5+ years of IT support work in a healthcare environment • VMware AirWatch Associate Accreditation • VMware AirWatch Professional Accreditation • Unidesk Certified Professional • OneSign Certified Administrator • Strong communication skills, interfacing well with management, coworkers, and clients • Comfortable working and multi-tasking in a fast-paced environment • Proven ability to lead and motivate teams in order to maximize levels of productivity • Motivated self-starter with an aptitude for learning new skills quickly • Strong time management and personal organization • Creative, analytical thinker with demonstrated ability to troubleshoot problems, determine strategies to resolve issues, and consistently implement effective solutions • Great knowledge of IT and service level practices as well as IT best practices • Excels at written and oral communication