Whitney Murphy
Associate Program Manager at Five9
Based in Lakeland, United States
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Seniority
Staff
Department
General Business & Management
Location
Lakeland
Industry
Software Development
Company size
3K
Contact information
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w•••••••@five9.com
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Background
About Whitney Murphy
With over 11 years of Operations experience in the BPO and contact center industry, I provide innovative and scalable contact center as a service (CCaaS) solutions. I am responsible for leading and managing complex software implementation projects for global clients, ensuring quality, efficiency, and customer satisfaction. As a certified LEAP and Prosci Change Management Practitioner, I have a proven track record of delivering successful outcomes for diverse and challenging projects, ranging from cloud migration, CRM integration, IVR optimization, and omnichannel communication. I leverage my strong technical, analytical, and communication skills to collaborate with cross-functional teams, stakeholders, and vendors, and to provide effective guidance, support, and training. I am passionate about finding solutions that meet the needs and expectations of my clients, and that enable them to achieve their business goals and enhance their customer experience.
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