Wiktor Materek

Background

About Wiktor Materek

Marketing Automation & Customer Success Expert | 5+ Years of Experience in Driving Growth & Retention I am a seasoned Customer Success Manager & Marketing Automation Specialist with 5+ years of experience in optimizing client engagement, increasing conversions, and driving revenue through automation strategies. Having worked at industry-leading platforms like edrone (4 years) and user.com (currently), I have developed deep expertise in implementing and auditing automation scenarios that maximize customer lifetime value. I specialize in conversion optimization, lead nurturing, and retention strategies, delivering measurable business impact without complex CRM or IT integrations. Key Achievements: Increased customer retention by 25% and boosted client revenue by 80% through tailored automation strategies. Led automation implementations for top brands, ensuring smooth onboarding and high ROI. Proficient in user.com, edrone, Salesforce, HubSpot, and project management tools like ClickUp, Jira, and Confluence. Strong analytical mindset, skilled in data-driven decision-making and A/B testing to refine customer journeys. I am passionate about helping businesses scale through automation, improving customer experiences, and delivering strategic insights that drive revenue growth. Always open to networking, exchanging ideas, and exploring opportunities in MarTech, SaaS, and customer engagement. Let’s connect and talk about how marketing automation can transform your business!