Will Gibson

Background

About Will Gibson

Are you unsure how to re-shape your telco org or department to navigate stormy waters? Do you struggle to understand how Retail has changed and how Digital makes it better?(keep reading!) I've been there. I've spent the last 25+ years helping telcos improve their operations in over 60 countries, including major projects for international blue-chip companies. I understand telecoms trends and pressures, and how to execute a modern consumer sales experience. That's why I developed "The Telco Benchmark" which in a short space of time evaulates YOUR business, identifies the pain points your customers and staff have with your operations, AND delivers both short and long term goals to fix the performance you are delivering. If you lead Consumer Sales (or an individual channel) for a telco, and you are. x Unsure of how to downsize your retail channel without harming sales (or even if you SHOULD downsize) x Unsure how to drive digital adoption of eCommerce and apps to drive SALES x Struggling with Legacy systems you think cannot be changed x Lacking the internal buy-in from other departments to change & invest.then you need to drop me a line. I've got a proven methodology to deliver fast results back to your business; YES - improved profitablility from all channels YES - speed up the transactions that are slowing your channels down YES - manage your inventory so you can be lean, agile and never out of stock YES - fast, quick ideas to map your customer journeys across channels YES - ways in which your store design can cut queues and increase revenue - without costly re-design OR YES - advice and guidance to your design house during your project to avoid "good-looking mistakes" YES - turbo-charge the individuals who work for you (ask about our Retail Sales Training!) We have a network of solutions, products, services and consulting methods to help you make sense of your ever-changing world - and we can do this quickly and without huge projects in the first instance. We like to get you know you first! Of course - if you'd like THE telco commerce solution that delivers the best Customer Exeprience across all channels (legacy, phygital AND digitally native)- then please also get in touch and we can work with you to design your end state! Don't just take my word for it - check out our Case Studies to see what our growing Family of Raving Fans say about us >