Will Kwan

Background

About Will Kwan

Customer focused and insatiably curious executive leader with 20+ years of experience in cloud platforms. As Regional Vice President at Salesforce for Life Sciences, I lead a team of highly skilled experts dedicated to helping pharmaceutical and medtech organizations succeed with Life Sciences Cloud, Agentforce, Data Cloud, and the full Salesforce platform. What I Do - I empower life sciences organizations, especially in pharma and medtech to unlock value and drive growth. My team and I partner with customers to remove inefficiencies, streamline business processes, and accelerate innovation through agentic automation, Generative AI, Data activation and next-generation platforms. Salesforce Experience With over 15 years at Salesforce, I have held a variety of leadership roles across sales. My experience spans building and scaling high-performing teams, launching new cloud offerings, and driving digital transformation for customers in healthcare, life sciences, manufacturing, and technology sectors. I have consistently exceeded targets, earning 10x Salesforce Peak Performer recognition (FY11, FY13, FY14, FY15, FY16, FY17, FY18, FY19, FY20, FY21), and have a proven track record of delivering customer success and public success stories. Prior RPA/Agentic AI Experience - Previously, I served as Canada Country Leader at Automation Anywhere, where I led the adoption and delivery of RPA and Agentic AI/Automation solutions across Canada working with large enterprise and public sector government Leadership Approach: Strong emphasis on solution building: asking WHY, HOW, WHAT, and WHO to map complex processes to efficient, lean, cloud-driven solutions. Team leader with a logical, positive attitude and a drive to challenge the status quo. Hands-on with technology and able to declaratively build apps. Specialties: Intelligent Automation, RPA, IDP, Agentic AI/Automation Cloud Computing, SaaS/OnDemand Offerings Technology Services, Software, Hardware, Consulting CRM, Apps (Sales, Service, Life Sciences & Health Cloud, Marketing, Online Communities, Analytics/BI, Custom Development) Certifications & Experience Graduate of and certified in Salesforce Leadership Accelerate Program, CVI, Sandler Sales, Challenger Sales, IBM Signature Sales (SSM), and Leaders-In-Training program. Experienced working with Healthcare & Life Sciences, Manufacturing, Professional Services, Media, Telco, High Technology, and US & Canadian customers.