Will Ramirez
Senior IT Manager - Gto Voice (Voice Edge Product Owner) at Procter & Gamble at Procter & Gamble
Based in Lexington, United States
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Seniority
Other
Department
Other
Location
Lexington
Industry
Manufacturing
Company size
98K
Contact information
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w•••••••@pg.com
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Background
About Will Ramirez
Senior UC Architect with extensive experience in voice and video enterprise architecture, system architecture, and cloud architecture. I have a proven track record of managing the implementation and operations of global enterprise mission-critical systems. Additionally, I have over 30 years of experience in the telephony industry, having spent 20 years focusing on telephony/UC management, team, department, and operational management. Key Areas of Expertise: Core Competencies:* UCaaS (Unified Communications as a Service), CCaaS (Contact Center as a Service) & TVaaS (Trader Voice as a Service)* Team, Department & Operational Management and Billing Management * Team Leadership, Team Building & Team Culture * Incident, Problem Management & Change Management (Problem Solving)* Technology Solutions, Technical Vision & Customer Service * Product Management, Organization Skills & People Skills * Project Management/Planning & Budgeting * Integration & Vendor Management * Voice & Data Circuit Provisioning & Management * Disaster Recovery & Business Continuity * Voice Edge Product Ownership & Management Unified Communications:* Microsoft Teams Phone System - On-Net/P2P Calling - Off-Net/PSTN Calling - Regulated Edge Architecture - Non-Regulated Edge Architecture - MPLS/DIA offload strategies & execution * SBC as a Service w/Direct Routing * E911 - Dispatchable Location - LIS Database * Managed SBC (Session Border Controller)(Avaya, Sonus, AudioCodes, Oracle, CUBE) Implementation & integration * Cisco Unified Communications * Avaya Unified Communications * Avaya Distributed & Centralized SIP Conversions * Avaya SMGR (System Manager) and Avaya ASM (Session Manager) Data Center installations * Avaya Trunk Group conversion from PRI to SIP * Avaya SIP Trunk Group Management Voice Architecture:* Unified Communications * UCaaS – Unified Communications as a Service * CCaaS – Contact Center as a Service * TVaaS – Trader Voice as a Service * PBX/Legacy Systems Networking - Avaya Stand Alone & UC Systems - Cisco Stand Alone & UC Systems * IPT Network Readiness * Voice Mail Systems Networking * Call/Contact Center Engineering & Related Technology * Data Communications & Networking * Turrets & Trading Floor Technology * Video Conference Systems
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