Will Russell

Background

About Will Russell

Everything we do is a process. From what we do to how we do it, my focus is on optimization and evolution from start to finish. I approach this through customer focused decisions and iterative improvements. A key to success is delivering shared outcomes. I do this by building common understanding and trust within the teams involved, then influencing change in the direction the business needs to go. What I can do for you: Bring people together to deliver service improvements and process maturity. An important strategy is to show value as soon as possible to build momentum and gain support. I bring a breadth of experience from many disciplines. Areas where I have experience include: • Tool implementation • Process Improvement and Documentation • Process Automation • KPI/Metric development, scorecards, and reporting • Disaster Recovery (DR) • Compliance • Service Availability (Uptime) • Project and Portfolio Management • Resource Management Skills: • Think Strategically, Execute Tactically • Customer-Centered solutions • Building Relationships • Process Improvement • Roadmap Development • Facilitation • Simplify complex ideas and problems • Self Driven and Self Managed Training: • Leadership Edge • Business Communications • Business Analysis • Project Management • Agile Principles Core Principles: • Simplification • Standardization • Harmonization • Automation