Will Samuel
Lead Support Engineer at Barracuda
Based in Ottawa, Canada
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Seniority
Manager
Department
Information Technology
Location
Ottawa
Industry
Computer and Network Security
Company size
2.2K
Contact information
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w•••••••@barracuda.com
Phone
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Background
About Will Samuel
I am a Lead Support Engineer at Barracuda MSP, where I have been providing technical support, troubleshooting, and case resolution to our partners on Barracuda RMM for over five years. Barracuda RMM is a remote monitoring and management platform that helps MSPs deliver secure and reliable IT services to their customers. My core competencies include Windows client and server OS, SQL, networking protocols, command line interface, registry editing, and Linux. I also have experience working with VIP partners and customers, collaborating with my team and other departments to ensure the best possible service and solutions. I am passionate about working with and for our partners, and I take a proactive approach to identifying and anticipating issues they may experience. My mission is to help our partners get the most out of the RMM experience and enhance their productivity and efficiency.
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