Will Turner

Background

About Will Turner

Hello there. You found me. Welcome - I'm on a crusade to put heart back into business. Making customer strategy + improvement accessible + doable for businesses of any size - not just for the big kids! With over a two decades of customer strategy + experience transformation for some of the worlds biggest brands + government bodies, we've distilled all of that experience, expertise + proven theory into an actionable framework for businesses + organisations of all shapes + sizes. Passionate about customers and putting them at the heart of business, we see the bigger picture and help our clients along the journey. Known by his peers to tell it how it is - a maverick who can cut through the noise and make real improvements happen, whilst being an educator to make sure it sticks! Specialties: Embedding Customer Strategy as a competence across business operations, enabling improved customer satisfaction, business efficiency and organisation effectiveness. Customer strategy development and implementation, from robust insight to affirmative action. Growth strategy development, from turnaround recovery to multi-dimensional expansion. Commercialisation of internal services and latent assets, unlocking revenue to outsourcing cost. Leadership and management of complex initiatives, bringing 'simplexity' to create momentum. Linking technology-led transformation to tangible business outcomes, for pragmatic value realisation.