Willi de Andrade

Background

About Willi de Andrade

As a Technical Support Specialist, I manage and support Active Directory, DHCP, DNS, Azure, Microsoft 365, and Exchange 365. I troubleshoot and support Windows servers and desktops, and provide remote service desk support for local presence issues. I also follow up, troubleshoot, and manage connectivity problems such as Wi-Fi, LAN, and WAN. Previously, I was a Support Services Specialist at EMD Serono, Inc, where I was responsible for all IT activities related to the LATAM Headquarters office. I developed and implemented periodic review controls to ensure compliance with company standards, including assets accountability, software licenses, user accounts auditing, encryption, and security compliance for the Latin America region. I also acted as the point of contact for the 2021 IT internal audit that targeted seven countries in the region. I have a Bachelor's degree in Business Administration, Management and Operations from Ufes - Universidade Federal do Espírito Santo. I am certified in Agile Foundations and have skills in system administration, Windows server, and software project management.