William Bolling

Background

About William Bolling

As Information Technology Manager at PAS, I lead enterprise-level IT initiatives that align technology with business goals—specializing in Apple device management, call center infrastructure, and modern telephony systems. With a proven track record in IT operations, end-user support, and system optimization, I manage and enhance the tools and technologies that keep teams productive and connected. From macOS deployment and MDM solutions to VoIP implementation, IVR systems, and contact center platforms, I bring a deep, hands-on understanding of what it takes to run high-performing, secure IT environments. I’ve led projects involving: Apple ecosystem management (macOS, iOS, Jamf, Apple Business Manager) Call center infrastructure & support (Genesys, Cisco, RingCentral, etc.) Telephony systems & VoIP integration IT service management (ITSM), ticketing systems, and SLAs Cross-functional collaboration between IT, operations, and customer service IT team leadership and vendor relationship management My previous roles at XTRA Lease LLC and Emerson Automation Solutions solidified my strengths in application development, database management, and enterprise IT strategy—driving continuous improvement and operational excellence. I thrive on solving complex problems, leading technical teams, and ensuring IT is not just a support function—but a strategic asset to the business. Let’s connect if you're interested in IT leadership, digital transformation, or building smarter infrastructure for the modern workforce.