William Brelsford
Technical Support Engineer at Dematic
Based in Manchester, United Kingdom
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Seniority
Staff
Department
Information Technology
Location
Manchester
Industry
Transportation; Logistics; Supply Chain and Storage
Company size
9K
Contact information
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w•••••••@dematic.com
Phone
5 credits+44 ••• •••• ••••
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Background
About William Brelsford
I’m a Technical Support Engineer at Dematic, where I help keep supply chain systems running smoothly. My role involves troubleshooting software issues, supporting customers with technical queries, and working to optimise system performance. I enjoy problem-solving and making sure everything runs as efficiently as possible, especially in high-pressure environments. Before transitioning into software support, I was in warehouse and operations management, leading projects that transformed how businesses handle their logistics. I’ve built and managed large teams, implemented stock management systems, and created bespoke automation apps to streamline workflows and business processes. I’ve also led supplier negotiations, optimized procurement processes to cut costs, and driven continuous improvement initiatives that enhanced efficiency and accuracy across entire sites. My hands-on experience in operations, logistics, and process optimization gives me a unique and relateable perspective when supporting the software that powers modern warehouse operations.
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