William Charles Benjamin

Background

About William Charles Benjamin

As a Certified Project Management Professional (PMP) and Scrum Master, I excel in executing high-value, global projects that drive business transformation and achieve financial and operational goals. I blend business and technical acumen to guide and empower teams. A dynamic public speaker and negotiator, I provide vision, leadership, and value. Recognized as a strategic thinker and problem solver with a sense of humor, my key achievements include:Transformative ERP Implementation: I am leading a University-Wide Source-to-Pay (S2P) Platform implementation spearheading a multimillion-dollar effort that will transform how Yale sources, buys, and pays for $5B in goods and services. PMO Development at WGU: Developed the PMO strategy, roadmap, and evaluation approach (CMMI model) to mature the PMO. Organized the PMO into portfolios for delivery and domains for improvement projects. Partnered with Senior Managers and PMs to develop and document new policies, procedures, templates, and an agile PMO cadence. Created an intuitive, self-service SharePoint site for PMs and produced short training videos. Implemented performance and value metrics and reporting for the PMO at both delivery and roadmap tracking levels.High-Impact Project Management: Managed across all technology teams on a multi-year, multimillion-dollar project to spin off the Global Business Travel division into a separate business entity. The project impacted over contracts and employees across 36 countries.Program Leadership Excellence: Managed a three-year program to implement a new customer service floor in the American Express Cybercity complex in India. This involved hiring 450 new customer service representatives and collaborating with business and technology executives to deploy new datacenter infrastructure, voice/data network, equipment, and applications, resulting in a $11M cost savings.Effective Change Management: Assessing user profiles and needs, developed processes, tools, team structure, communications, training, reporting, and a support ecosystem for the technology expense management program for US Card Operations at American Express. Mentored the Senior Vice President and his Vice President direct report team in cost-effective portfolio management strategies, achieving $45M in cost savings and cost avoidance.